iTunes Not Responding
I can't get beyond the "Do you want to share your info?" page when I try to open iTunes. I have to open my task manager to get it to close down because it's "Not Responding" to anything.
User profile for user:
rose_10
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Community Specialist
Hi bornej,
Thank you for contacting Apple Support Communities. Based on what you stated, it seems like iTunes is not responding on your Windows PC. There are a couple things you can try that may be able to help. I would recommend you use this article to help troubleshoot the issue.
"Download the latest supported version of iTunes for your PC
Download iTunes from Apple's website, then click Download to download the iTunes installer. When prompted, click Save (instead of Run).
If you have Windows 10, you can get the latest version of iTunes from the Microsoft Store. If you get iTunes from the Microsoft Store, you shouldn't need to follow the rest of the steps in this article. If you downloaded iTunes from Apple's website, continue below.
Repair iTunes
Right-click the installer that you downloaded in step 3—it will be labeled iTunesSetup or iTunes6464Setup—and choose "Run as administrator."
If you've previously installed iTunes, the installer will prompt you to repair the software.
After the repair is complete, restart your computer and try launching iTunes.
Remove components left from a previous installation
If iTunes fails to install or repair, it might be necessary to remove components left from a previous installation of iTunes and then reinstall.
Learn how to remove and reinstall iTunes and other software components for Windows Vista or later.
Songs that you bought from the iTunes Store or imported from CDs are saved in your My Music folder by default. Deleting iTunes won't delete your music."
If you can't install or update iTunes for Windows
Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.
Cheers.