Apple Card Titanium activation fail

Question

Level 1

11 points

Apple Card Titanium activation fail

I have an iPhone XS Max and I’ve tried using the NFC method to activate. I continue to get the error message "Cannot activate card. Apple Card Services are currently unavailable Please try again later ."

I have:

Updated to the latest iOS 12.4.1
Restarted the phone many times
removed and re-added the card from the Wallet app
Texted back and forth with Apple and Goldman Sachs support.
Called Goldman support and was told that there is “an issue”
I’ve looked for the button in the Wallet entry to activate the card, but cannot find any mention of the physical card at all.

Anyone else out there having this problem?

iPhone XS Max

Posted on Sep 1, 2019 7:22 AM

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Answer 1

Top-ranking reply

praj_47

Level 1

25 points

Sep 2, 2019 9:56 AM in response to jhoughtaling

Talked to the support on 8/31, they told this problem occurs if the card was delivered to you before receiving the delivery tracking details to email. Asked to wait till Tuesday as this may not be solved over long weekend

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Answer 2

mkuroiwa

Level 1

4 points

Sep 1, 2019 9:11 AM in response to jhoughtaling

I'm having the same exact issue as you and got the same response from Goldman Sachs. Although, I didn't talk to anyone at Goldman Sachs, just texted. My guess is that they're slow with a fix because of the holiday weekend.

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Answer 3

jhoughtaling Author

Level 1

11 points

Sep 5, 2019 7:49 PM in response to jhoughtaling

And that's what it was. On Wednesday (!) I got both the "Your card has been sent" email and the "Your card has arrived" email (at the same time!). I checked the wallet app and there was the manual activation button. I held the phone over the NFC chip on the carrier card and tapped the button and the card is active.

So, thanks!

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Answer 4

jhoughtaling Author

Level 1

11 points

Sep 2, 2019 10:11 AM in response to praj_47

That makes sense. It would explain why the Wallet app doesn't offer the manual activation option.

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Apple Card Titanium activation fail

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