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Level 1

4 points

Apple ID issue

Hi,

I just changed my Apple ID because the e-mail that had been my Apple ID is no long active.

I reset my phone after making this change, and it's still showing the old email as my Apple ID and when I enter the new password I set, it's saying unknown error.

How do I get my phone to show up with the new Apple ID rather than my old one>

iPhone 7

Posted on Sep 1, 2019 1:13 PM

Best reply

Eric Root

Level 10

684,105 points

Posted on Sep 1, 2019 1:41 PM

If you have changed your ID or password, have you followed the steps in this article?

What to do after you change your Apple ID or password - Apple Support

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Apple ID issue

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