Certain apps not working without wifi

Instagram, Twitter, snapchat and photos on whatsapp don’t work when I’m not connected to WiFi, however I can use safari. I’ve had a phone upgrade and the problem still persists so it’s not a problem with the actual phone - must be settings or a network problem?

ive tried resetting it, updating my iOS, deleting apps, and resetting my network settings. I can’t find anything online similar to this problem and nothing I’ve tried has fixed it.

iPhone XR

Posted on Sep 1, 2019 1:48 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 1, 2019 2:34 PM

In Settings>Cellular, is Cellular Data turned on for all of these?


~Lyssa

5 replies

Sep 1, 2019 2:40 PM in response to Noonane00

And what happens when you try to use these apps? What error message do you see?


It could be corruption in iOS. Make a backup of your phone, then restore it as new and download each of these apps. Test them and see if they work as expected.


If so, then there's a software bug in your install of iOS and starting from new is the best way to deal with that.


~Lyssa

Sep 1, 2019 1:50 PM in response to Noonane00

Skype, Spotify, IMO, WhatsApp, Snapchat, Telegram, Viber, Facebook, FaceBook Messenger, Twitter, Instagram, Google Photos, YouTube, Dropbox, Tumblr and LinkedIn are not Apple products. Contact the App developer for any issue on these from the link below against each app.




How to contact an app developer - Apple Support

https://support.apple.com/en-us/HT207959

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Certain apps not working without wifi

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.