Apple music has always worked on my iMac but no longer does, it works on my iPhone. Everything is up to date, my current operating system OS X El Capitan version 10.11.6 I searched a previous post with the same question from 2015 and it said to change the DNS but that does not work. Anyone have any suggestions. Thank you.
Hello MN1509,
Thanks for using Apple Support Communities! I see you're having an issue with using Apple Music on your iMac, and I'd like to help out.
Can you provide some specifics about what's not working as expected?
Are you able to view your Apple Music Library on your iMac? If not, check that iCloud Music Library is enabled at iTunes > Preferences > General tab.
This article can also be helpful: Access your music collection on all of your devices with Apple Music
Covering the basics, have you restarted your iMac since this started happening?
Are you signed in with your Apple ID at iTunes top menu bar > Account? If it shows Sign Out, go ahead and sign out, and then Quit iTunes, reopen and sign back in again.
I hope this helps. If not, please provide some additional information.
Cheers!
Hello,
Yes, iCloud library is enabled, I have signed out and signed back in, I can see my downloaded music and playlists. I should have been more specific, it is the Browse and Radio that are not working. I can use those features on my phone, so what I have been doing is going on my phone to choose a playlist (i.e. Songs of Summer), so it will then show up on my iMac and I can play it. I may have bigger problems, my computer is not shutting down or restarting, when I click restart or shut down, my desktop will clear but the computer will stay on with a cleared desktop and the cursor. The only way I can shut down is to hold the button down behind the monitor, but I don't think this is doing a proper restart. More stuff to look into. :(
Hi MN1509,
Thanks for replying and sharing the additional information.
Let's take a look at what's happening with your iMac, as that can affect how apps respond. When your Mac will not shut down as expected, holding down the power button is the correct next step, which you shouldn't need to do every time. We'll want to try and isolate this issue to either the macOS or the user profile.
First, start up your iMac in safe mode, by following the steps here: Use safe mode to isolate issues with your Mac. Keep in mind that the display may flicker and not look as it usually does, which is normal for safe mode. Once booted up, see if you're able to shut down normally.
If so, then you'll want to restart normally and try to shut down again. Safe mode does run some system checks and may actually resolve some issues.
If you're still not able to shut down normally in safe mode, we'll next want to create a test user. Here are the steps to do so: How to test an issue in another user account on your Mac. While logged in to the test user, try to shut down again and see if you're able to.
You're welcome to reply back with your findings and we'll then recommend the next steps.
Enjoy your day!
Apple Music won't work on my iMac, it used to but no longer does, help!
