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Photo access problem

I have about 20 Gigs of photos saved in iCloud, but signing in to iCloud (www.icloud.com) only lets me Find My Phone. What an I doing wrong?

Posted on Sep 2, 2019 2:17 PM

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Question marked as Top-ranking reply

Posted on Sep 2, 2019 3:03 PM

iCloud.com is not designed to be accessed by using Safari on an iPhone.


If you have iCloud Photos turned on, the photos on the device are the same as on iCloud, with the possible exception that some of them may be space-saving optimized versions if you have that option turned on. You view them in the Photos app on an iOS device. You can also use a computer and login to icloud.com and go to the Photos app there. See: https://support.apple.com/en-us/HT204264


If you didn't have iCloud Photos turned on but do have an iCloud backup, you can restore the entire phone (not just the photos) from iCloud but you cannot otherwise view the contents of the backup. https://support.apple.com/kb/ph12521


1 reply
Question marked as Top-ranking reply

Sep 2, 2019 3:03 PM in response to Carol_J

iCloud.com is not designed to be accessed by using Safari on an iPhone.


If you have iCloud Photos turned on, the photos on the device are the same as on iCloud, with the possible exception that some of them may be space-saving optimized versions if you have that option turned on. You view them in the Photos app on an iOS device. You can also use a computer and login to icloud.com and go to the Photos app there. See: https://support.apple.com/en-us/HT204264


If you didn't have iCloud Photos turned on but do have an iCloud backup, you can restore the entire phone (not just the photos) from iCloud but you cannot otherwise view the contents of the backup. https://support.apple.com/kb/ph12521


Photo access problem

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