Serious Touch ID Problems

Have you had service on your iPhone to replace the screen? If no then click on the Contact Support link at the top right of this page to start the service process to fix your Touch ID problem.

Has a 3rd party repair site replaced the screen on your iPhone?

Have you ever had to have the screen on your phone replaced because it broke?

It's not a complicated question.

Is this a language issue? Do you need to switch to your native language?

Which part don't you understand, whether you have ever broken the screen and had it repaired or clicking on the Contact Support link? If it is clicking on the link look at the top left where it says Communities in larger letters then let your eyes move on a straight line to the far right where it says Contact Support. Click on those words (or tap on them).