Refund

Dear who may concern,


I got the one-year Premium Tile Service Trial. The transaction that was made on my card is a mistake because I do not want the Premium service. I want the Basic Tile. Can I get a refund for the charge that was made to my account? And please change my account to Basic. 

Looking forward to hear from you soonest.

Thank you very much.

Sudarat Thipwong 


Posted on Sep 3, 2019 9:05 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 4, 2019 12:18 AM

These are user forums, we are fellow users, we can't refund you, we can't change your subscription for you.


Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

1 reply
Question marked as Top-ranking reply

Sep 4, 2019 12:18 AM in response to sudarat112

These are user forums, we are fellow users, we can't refund you, we can't change your subscription for you.


Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Refund

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