External Disk shows used up space but i am not able to find any files inside

Question

Level 1

8 points

External Disk shows used up space but i am not able to find any files inside

I have a MBP with Mac OS 10.14.6,my external hard disk was working finenuntil one day all of a sudden it went blank,it doesn't show files anymore..i am having a WD external HD and i am using unlocker service given by WD to unlock by HD ,that works always but after that the HD shows up in Volumes if i get inisde that i dont see any files..the HD format is NTFS and i tried creating new folder inside the HD whenever i create a new folder it is getting created and then vanishes away,and when i try to create next new folder the naming sequence continues

First aid option is disabled in Disk utility \

Tried leaving the HD in mac for more than a day..still nothing showed up

Please help !!

Posted on Sep 4, 2019 8:16 PM

Reply

Answer 1

Leanne_68

Community Specialist

Sep 6, 2019 11:50 AM in response to vishnu vish

Hey there vishnu vish,

Thank you for using the Apple Support Communities!

Based on the details you've provided us, it sounds like you have experienced a hardware failure with your external hard drive. I would recommend reaching out to the manufacturer of the external hard drive, WD Support, to check if there is any warranty support available to help you through this and any possible ways for data recovery.

If you're interested, feel free to explore options for a new external hard drive with Apple: Storage - Mac Accessories - Apple

If you have any other questions, just let me know.

Take care!

Reply

Answer 2

vishnu vish Author

Level 1

8 points

Sep 8, 2019 8:15 PM in response to Leanne_68

But if its a hardware failure,the Hard disk should not show up at all,but here i am able to get all the infor about harddisk like how much is filled how much is empty,but only files are not getting displayed

Reply

Answer 3

HWTech

Level 9

68,606 points

Sep 10, 2019 6:37 AM in response to vishnu vish

It is most likely an issue with the WD software not unlocking the disk after a macOS update. Third party vendors don't have the best track record with software support especially on the Mac. Try rebooting your computer and try an SMC reset and PRAM reset (hold the PRAM reset for a full minute so it activates several times).

Reply

External Disk shows used up space but i am not able to find any files inside

Similar questions