Apple Event: May 7th at 7 am PT
The tracking on my trade-in package (iPhone 7 Plus) is not updating, and Apple is saying it still hasn't received my device. I shipped it out over a week ago, so I think the package was lost in transit.
Is there any way to locate the device and/or get my trade-in refund, or am I completely out of luck?
iPhone XR
Apple works with a third-party to process trade-ins. However, shipping is the responsibility of the shipping carrier ... typically FedEx. You will need to work with them to get this resolved.
Apple works with a third-party to process trade-ins. However, shipping is the responsibility of the shipping carrier ... typically FedEx. You will need to work with them to get this resolved.
Contact the shipping carrier and find out what's going on.
Trade-In Device Lost in Delivery
