Trade-In Device Lost in Delivery

The tracking on my trade-in package (iPhone 7 Plus) is not updating, and Apple is saying it still hasn't received my device. I shipped it out over a week ago, so I think the package was lost in transit.

Is there any way to locate the device and/or get my trade-in refund, or am I completely out of luck?

iPhone XR

Posted on Sep 6, 2019 7:45 AM

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2 replies

Tesserax

Level 10

157,620 points

Sep 6, 2019 8:07 AM in response to sibroca

Apple works with a third-party to process trade-ins. However, shipping is the responsibility of the shipping carrier ... typically FedEx. You will need to work with them to get this resolved.

KiltedTim

Level 10

223,536 points

Sep 6, 2019 8:11 AM in response to sibroca

Contact the shipping carrier and find out what's going on.

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Trade-In Device Lost in Delivery

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