You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple ID hacked by someone

Hello, I want to ask, my Apple ID had been hacked by unknown people for purchasing something, and I got purchasing bill in my email, how could I solve the problem?

Posted on Sep 7, 2019 9:08 PM

Reply
Question marked as Top-ranking reply
2 replies
Question marked as Top-ranking reply

Sep 8, 2019 6:18 AM in response to chaterin

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

Apple ID hacked by someone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.