Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My username for my iPhone appears to be different for my iPad .

How can I get on my iPhone when I can’t remember my username and password . It is different to my iPad .

Posted on Sep 8, 2019 12:43 AM

Reply
Question marked as Best reply

Posted on Sep 8, 2019 1:08 AM

If you are referring to activation lock, have you tried : If you forgot your Apple ID - Apple Support ?


Or, and if you bought the phone new (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

1 reply
Question marked as Best reply

Sep 8, 2019 1:08 AM in response to Debo777

If you are referring to activation lock, have you tried : If you forgot your Apple ID - Apple Support ?


Or, and if you bought the phone new (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

My username for my iPhone appears to be different for my iPad .

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.