emails from iCloud.com

The recipients are following this article https://support.apple.com/en-us/HT202325

They should check the box of move mails to inbox , might be they have created any rules in the Mac / could be window computer , that all mails from particular sender should move to junk folder , for that they should disable the rules from the web server mail account ( the web mail account acts as a mirror if they have configured IMAP account ) , you don't know they are having pop account or IMAP account see some articles https://support.apple.com/kb/ph2650?locale=en_US

Christine Con Said:

“When I send emails from iCloud.com address the messages land in recipients junk folder which is a huge problem for me. How can I stop this happening?”

———-

Have them Add you to their Safe List:

As the recipient, they need to configure that on their side.

Have the recipients to add you to their Safe List. It should go right into their inbox, unless their is other rules like: Send eMails from the icloud.com domain to Junk Folder

Christine Con Said:

"...change the outgoing server address from my broadband server to iCloud on the account server settings[...] Hopefully this has solved it."

-------

Great work!👍 Keep us posted, if any further issues come up.