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I tried updating my iphone with my macbook, during the update something happened where it was interrupted and now it stays on update screen until it dies. ive let it die because i cant do a hard reset and tried to restore through itunes and still nothing. ive updated my mac and itunes and still nothing. is there anything else i can do without having to take it to the apple store?
iPhone 8 Plus
You should be able to force restart, or at least put the device into Recovery Mode. See this for instructions for recovery mode. If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
This about failure to update may also be of help. If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
You should be able to force restart, or at least put the device into Recovery Mode. See this for instructions for recovery mode. If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
This about failure to update may also be of help. If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
I believe it was a combination of the two, the fact you were experiencing issues with the laptop and the initial failure to update. This is Apple's support document about error 9. If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support
I'm glad you were able to get things working again.
You say that is says something is wrong. What is the exact message that you are seeing? What version of iTunes are you using? What version of Mac OS are you using?
You make the comment also that you cannot do a hard reset. Why can you not do that? Is something broken on the device that does not allow you to do it? When you say "hard reset" are you referring to what is now called a force restart? This is how you do a force restart on the iPhone 8.
the message says that something went wrong, it didn't have an error code. Im using macOS Mojave, and the latest version of iTunes.
I can't do a forced reset because it is stuck on the updating screen, when its on that screen i just have to wait for my device to die in order to try to connect to iTunes. When it turns back on the "connect to iTunes" screen pops up.
an error code (9) showed up, i tried restarting my laptop and phone, also changed the cable, and still nothing.the screen that tells me to connect to itunes still pops up.
the issue was with my laptop i believe. i connected it to a different laptop after i downloaded the latest version and it reset my phone with no issues. thank you for all your help.
i cant access my iphone, says something is wrong when i connect it to iTunes.
