Some of my photos aren't on my new phone even though I backed it up to the cloud

Some of my photos aren't on my new phone even though I backed it up to the cloud

Posted on Sep 8, 2019 7:51 PM

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1 reply

Sep 10, 2019 2:21 PM in response to dotmom1023

Hi there,


Thank you for posting. I understand you might be missing some photos on your new iPhone.


To double-check, were you using iCloud Photos, or were you backing up your device to iCloud?


As a starting point, I recommend checking out these resources; they cover a few possible solutions that might be helpful:


Get help with missing photos


About missing information after you restore your iOS device with iCloud Backup


I hope this clears things up for you! Take care.

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Some of my photos aren't on my new phone even though I backed it up to the cloud

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