Late 2012 imac "No RAM Installed" startup beep

I would like to know the likelihood that a motherboard swap will fix this problem.


Symptoms:


On startup - system does the single tone, with 5sec spacing. This is the "No RAM installed" code. However, RAM is installed. I removed one stick, swamped sticks, and even tried a different stick. Problem remains in all cases.


I put the RAM in a PC, performed a Memcheck86, which passed all tests.


What are the chances that this is NOT the motherboard? I would think this before questioning power supply or CPU. Am I thinking rightly to swap motherboards? I dont want to keep sinking money in it, but if I have a 90% certainty that its the mainboard, I'll do that.


Thoughts?


Thank you.

Posted on Sep 9, 2019 5:53 AM

Reply
11 replies

Sep 9, 2019 6:42 AM in response to martirl3

If any of the RAM is wrong or improperly seated, the iMac would not boot, and you would have a black screen with three consecutive tones alternating with brief silence. This is not what you are describing.


Depending on the age of your iMac, you may want to schedule an appointment at the nearest Apple Store or Apple Authorized Service Center to have them perform hardware diagnostics on the iMac and provide you with a bottom-line explanation and remedy.


I have personal experience with a bad RAM upgrade in a Late-2013 iMac. The first OWC RAM was the correct RAM spec, but the pins were reversed, so worthless. Performed a RMA return for replacement RAM, and it worked for four months before the iMac just died and though it would boot, all peripherals froze after 5 seconds. Performed second RMA with OWC and that replacement RAM has been working flawlessly since March 2019.

Sep 9, 2019 11:58 AM in response to martirl3

See if you can boot into Safe Mode. If you can this would point to some uncommon collection of 3rd party software that is preventing the RAM from being recognized. It's highly unlikely but worth ruling out.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing.


If you're getting the one tone every 5 seconds then it's related to the RAM. Since the RAM in this model, 13,1, is not user upgradeable it came with the Mac so compatibility is not at issue.


Since that model is considered vintage it will not be easy to find parts and they will be expensive. Might be more prudent to get a refurbished iMac from Apple and turn your current Mac in for whatever they will give you. That would, however, require going into an Apple store.


Sep 14, 2019 4:03 PM in response to martirl3

I don't see how it could be the power supply.


Since you can open the Mac "easily" and if the memory modules are removable remove one of the 4GB modules and try to to boot. Then replace it with the other module and reboot again. Repeat with them in different slots just to verify that it's not a bad module that's interfering with the boot. All you have to lose is a little time particularly if you can boot with the unit left open.

Sep 9, 2019 8:00 AM in response to M_Harris

Perhaps I was not specific enough. This is not the result of a RAM upgrade. The unit was functioning properly, and then not. It was not a result of any hardware tinkering. When opened, it was quite clear that the RAM was properly seated, and retaining clips in proper placement. Also, my process of elimination exercise by its very nature included several re-settings of the RAM. I am a service tech, so I can recognize a proper seating. This possibility has been eliminated.


Excuse my miss-use of terminology. I have changed main-boards of Macs before. Its not a problem for me. I just dont want to do it if there is a possibility that is something less expensive, like the power supply, but I'm already 90% sure its the main-board if there is not some "typical" issue known in this particular model.


Symptoms are a black screen with single tone, then 5 seconds of silence, repeating.


This is a Late 2012 imac 21.5". A1418


Lastly, I am quite a distance from a mac dealer. I find that I get much better help from forums on these matters anyway, especially since I can perform the labor for such repairs myself.


Lastly, this was my first time opening this era of imac. Is there a favorite adhesive used for resetting the screen?


I look forward to your replies.


Thank you.

Sep 9, 2019 1:22 PM in response to Old Toad

Thanks OT,


I think I will risk it with an eBay mainboard. I have done this with 3 other iMacs with success. A $120 spot with return policy is much more pallatable than a $650 outlay for a refurbished of the same model - give or take. I'll worry about the expense details, those are concrete and I will balance that in my consideration.


I will attempt safe mode. I will report back the findings. This mac was used in a fairly controlled environment with limited and experienced users. It wasnt my first instinct to think something half baked was installed on the thing, but its certainly worth the effort.


I am curious about the "user upgradeable" detail. I did see that in the serial number details I looked up. I know Apple is not very keen on people opening their products. I half-way ignored it. I'm not the typical Mac person. I'm a tech. The fact that the RAM is not convenient to get too (sandwiched between the back of the main-board and the back of the case) was my belief on why it was not user "serviceable". Crucial site had sticks for up to 32GB total discreetly stated for this model. I can always return it if it does not work, but I was not thinking Apple would actually limit RAM in firmware based on physical ease of replacement. The capabilities of the CPU, and supporting chipsets clearly support more ram than 8GB. But, it would not be the worst thing Apple has done to make things inconvenient.


Thanks again.

Sep 14, 2019 4:07 PM in response to Old Toad

That was the first thing I did. I even tried different RAM. It cannot be the RAM. I ran the RAM successfully in a PC, and ran MemTEST86+ on it, and passed completely.


I'm with you. I dont know how it can be a power supply, but there isnt anything else to try.


I did not fully assemble the mac yet. It is still open, and I can do about anything.

Sep 9, 2019 6:07 AM in response to martirl3

iMacs are VERY sensitive to using quality RAM and that may be your problem. If you did not buy RAM from either Crucial.com or Macsales.com then please return the RAM you bought and replace it with either of these. Both vendors sell high quality products are reasonable prices that work and their RAM has a lifetime guarantee.


Also, ensure the RAM is fully seated, you may have to push hard to ensure the RAM is seated.


Mac's do not have "mother boards" they have main logic boards, basically the same thing and if you are considering doing that surgery you likely should sell the Mac as those boards are difficult to source and are expensive.

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Late 2012 imac "No RAM Installed" startup beep

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