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downloads not playing

2 tracks of the last album downloaded will not play . saying to authorise computer but still not working.

Posted on Sep 10, 2019 3:11 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 11, 2019 8:02 AM

Hi pumpy1984,


Thanks for the post! I see you're being prompted to authorize your computer when playing some songs.


To double-check, are you referring to songs downloaded from Apple Music, or purchases made in the App Store?


If these are iTunes Store purchases, check out this link: If iTunes prompts you to authorize your computer when you try to play iTunes Store purchases


On the other hand, if these are songs downloaded from Apple Music, try deleting one of the songs and then re-download it; does the same error pop up? Delete music, movies, and TV shows from your device


I hope this helps get you started. Have a great night!

3 replies
Question marked as Top-ranking reply

Sep 11, 2019 8:02 AM in response to pumpy1984

Hi pumpy1984,


Thanks for the post! I see you're being prompted to authorize your computer when playing some songs.


To double-check, are you referring to songs downloaded from Apple Music, or purchases made in the App Store?


If these are iTunes Store purchases, check out this link: If iTunes prompts you to authorize your computer when you try to play iTunes Store purchases


On the other hand, if these are songs downloaded from Apple Music, try deleting one of the songs and then re-download it; does the same error pop up? Delete music, movies, and TV shows from your device


I hope this helps get you started. Have a great night!

downloads not playing

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