You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Group Facetime

I just updated my phone to the 12.4.1 iOS but the group facetime feature will only allow me to do audio and not facetime. The Facetime icon underneath someones name in imessage is grayed out. How do I fix this?

iPhone 6

Posted on Sep 10, 2019 11:00 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 10, 2019 11:16 AM

Hello!


It may be that the other people you are trying to use group facetime with have not upgraded their devices to be compatible with the latest iOS. You can also check out the link below for more details about using group facetime.


Use Group FaceTime on your iPhone, iPad, and iPod touch: https://support.apple.com/en-us/HT209022


Let me know if this helps!

1 reply
Question marked as Top-ranking reply

Sep 10, 2019 11:16 AM in response to jaclyn295

Hello!


It may be that the other people you are trying to use group facetime with have not upgraded their devices to be compatible with the latest iOS. You can also check out the link below for more details about using group facetime.


Use Group FaceTime on your iPhone, iPad, and iPod touch: https://support.apple.com/en-us/HT209022


Let me know if this helps!

Group Facetime

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.