You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I did an update on my phone and all my photos vanished! How do I retrieve them?

I did an update on my phone and all my photos vanished! How do I retrieve them?

Posted on Sep 11, 2019 4:16 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 11, 2019 10:17 AM

Hi! In order to understand the reasons of this behaviour I suggest to go through the informations provided in this official article by Apple:


Get help with missing photos

https://support.apple.com/en-ie/HT205912


The point is to understand if your photos were stored in iCloud Photo Library or in iCloud Photo Stream or in iTunes (in this case the original photos are still in the Mac used to sync the photos thumbnails on your device)


It will be useful also to know if you made a backup before to update as suggested from Apple:


Update your iPhone, iPad, or iPod touch

https://support.apple.com/en-ie/HT204204


If you want to receive help performing this steps or just want to know more about the features contact Apple Care Official Support and they can guide you verifying if there is any possibility to recover it.


Kind Regards






2 replies
Question marked as Top-ranking reply

Sep 11, 2019 10:17 AM in response to Adrienneriz

Hi! In order to understand the reasons of this behaviour I suggest to go through the informations provided in this official article by Apple:


Get help with missing photos

https://support.apple.com/en-ie/HT205912


The point is to understand if your photos were stored in iCloud Photo Library or in iCloud Photo Stream or in iTunes (in this case the original photos are still in the Mac used to sync the photos thumbnails on your device)


It will be useful also to know if you made a backup before to update as suggested from Apple:


Update your iPhone, iPad, or iPod touch

https://support.apple.com/en-ie/HT204204


If you want to receive help performing this steps or just want to know more about the features contact Apple Care Official Support and they can guide you verifying if there is any possibility to recover it.


Kind Regards






I did an update on my phone and all my photos vanished! How do I retrieve them?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.