You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 6s Smart Battery Case won't charge unless bent correctly

I have an iPhone 6s with the Smart Battery Case. I put the case on the phone after making sure it's fully charged, and nothing happens. Only when I apply pressure to both the top and bottom of the phone, or bend the bottom outward, does it start charging. Any help in resolving this issue?


iPhone 6s

Posted on Sep 11, 2019 6:44 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 11, 2019 11:20 AM

If you purchased this case recently directly from Apple, you should be able to return it for a refund or a replacement. If you got it from another source, you will need to negotiate with them on their return/replacement policy.

1 reply

iPhone 6s Smart Battery Case won't charge unless bent correctly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.