Notes in my "on my iPhone" folder just disappeared but they are not in the recently deleted folder

Does anyone know how to restore. It seemed to happen when I turned on iCloud for notes. Thanks.


iPhone 7 Plus

Posted on Sep 11, 2019 6:57 PM

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3 replies

Sep 12, 2019 2:33 PM in response to eliju

Hello eliju!  


Thanks for reaching out to the Apple Support Communities. From your message I understand that you’re no longer seeing your “On My iPhone” account. The first step will be to go to Settings > Notes and see if the option for “On My iPhone” account is turned on or off.  This is the setting which allows you to store notes on your iPhone. Once you have it turned on you’ll want to decide which you want the default account to be, iCloud or “On My iPhone.” You can learn more about Notes from this article: Use Notes on your iPhone, iPad, and iPod touch


Cheers!  

Sep 12, 2019 4:47 PM in response to eliju

Open the Notes app and tap the "<" icon at top-left corner to take you to "Folders". There you should see an "On My iPhone" category -- select that and you should see your notes.


If you've done this and still don't see your notes, notes that are stored on your device are part of your iOS backup, so in theory you could restore your iPhone and load your last backup, but if you backed up after you lost the notes then you're out of luck.


Sep 12, 2019 3:02 PM in response to Teddy_B

Thank you! The “on my iPhone” option was turned on and it was noted as the default account. There were already notes already in “on my phone” but have disappeared and do not appear in the recently deleted folder. It is strange that they seemed to be gone after a family member set up a note on her phone (via iCloud) and added me so I could also edit it. My only notes before that were in “on my iPhone.” I checked my account in iCloud to see if the missing notes were there, but they were not. I fear they are gone but don’t understand why they would not show up in recently deleted... any thoughts on how to recover are appreciated.

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Notes in my "on my iPhone" folder just disappeared but they are not in the recently deleted folder

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