Reset Password Nearly a Dozen Times, Still Not Able to Log In to iTunes Store on Mac.

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Level 1

47 points

Reset Password Nearly a Dozen Times, Still Not Able to Log In to iTunes Store on Mac.

I have reset my password about a dozen times in the past few days, and each time it sends me an email confirmation. I then try to log in to the iTunes Store, for example, on my Mac, and it does not accept the new, CORRECT password.

I know it is working and correct, because I was able to log in to my account to create this thread. I assume it is one of Apple's many software glitches, but this is getting really old.

For security reasons, I put down 'example@gmail.com'.

Help, please.

Posted on Sep 11, 2019 10:25 PM

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Answer 1

Kappy

Level 10

362,007 points

Sep 11, 2019 10:36 PM in response to MeeceIT

For Problems With Your Apple ID

Reset Security Questions

Contact Apple for help with Apple ID account security

If you forgot the answers to your Apple ID security questions - Apple Support

You may need to reach Apple’s Account Security department. If you cannot find your country or are not able to call, then complete this form and send it to them.

Try using Apple's iForgot service. If it says they don't have sufficient information, you need to contact Apple's Account Security team. To reach them, click here and pick a method; if you can't use any of the ones listed, fill out and submit this form.

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Answer 2

MeeceIT Author

Level 1

47 points

Sep 24, 2019 10:46 PM in response to Kappy

Thanks! Very helpful. I was able to solve the issue for now it appears, but if it continues to occur, I will use this guide as my first go to.

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Reset Password Nearly a Dozen Times, Still Not Able to Log In to iTunes Store on Mac.

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