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I have tried to reset my security questions but when I go to where instructed it says there isn't enough information to change security questions

How can I reset the security questions if it continually says there is not enough information to reset the security questions


Posted on Sep 12, 2019 8:48 AM

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Posted on Sep 12, 2019 8:53 AM

Call account security and request their assistance.


1-800-MY-APPLE


ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 3 cellular, watchOS 5.3; iPad Air 2 & iPhone 8+, iOS 12.4; TV 4th Gen, tvOS 12.4;  HomePods, audioOS 12.4 and Airport Express w/ Airplay 2

7 replies

Oct 23, 2019 5:46 AM in response to 9SouthSideCountryClub

contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



I have tried to reset my security questions but when I go to where instructed it says there isn't enough information to change security questions

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