We do not have sufficent information to reset your security question.

I keep trying to reset my security question only to get this response.

We do not have sufficent information to reset your security question.

Posted on Sep 13, 2019 4:17 AM

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Question marked as Top-ranking reply

Posted on Sep 13, 2019 4:27 AM

Try contacting Support in the country where you live (and which is therefore the country on your account) and see if they can reset them for you : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)


But Support might not be able to reset them for you, from Security and your Apple ID : ‘Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.

1 reply
Question marked as Top-ranking reply

Sep 13, 2019 4:27 AM in response to seeyouintheNT

Try contacting Support in the country where you live (and which is therefore the country on your account) and see if they can reset them for you : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)


But Support might not be able to reset them for you, from Security and your Apple ID : ‘Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

We do not have sufficent information to reset your security question.

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