Been charged for subscription to a VPN app which I didn’t agreed. I never give them permission for subscription

Hello,

I’ve Been charged for subscription to a VPN app which I didn’t agreed. I never give them permission for subscription. I didn’t connect into VPN, but they still charged me. I’ve deleted app as soon as I saw that to use this app I need to buy a subscription.

can you please assist here? I’ve tried to cancel it from ITunes but it didn’t allowed me.




[Personal Information Edited by Moderator]

Posted on Sep 13, 2019 5:53 AM

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Posted on Sep 13, 2019 5:56 AM

View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - Learn how to view your subscriptions that renew automatically, change your subscription period, and turn off Automatic Renewal." "If you don’t cancel more than 24 hours before your renewal date, your subscription might renew." Deleting an app does not cancel a subscription. Stopping the auto-renewal of a subscription only does that, it does not immediately stop the subscription, nor result in any refund.


Note that many "free" apps may only be free for a trial period before automatically turning into a paid subscription. This does not surprise me at all with a VPN service. Read the fine print on anything you download.

5 replies
Question marked as Top-ranking reply

Sep 13, 2019 5:56 AM in response to aigerim144

View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - Learn how to view your subscriptions that renew automatically, change your subscription period, and turn off Automatic Renewal." "If you don’t cancel more than 24 hours before your renewal date, your subscription might renew." Deleting an app does not cancel a subscription. Stopping the auto-renewal of a subscription only does that, it does not immediately stop the subscription, nor result in any refund.


Note that many "free" apps may only be free for a trial period before automatically turning into a paid subscription. This does not surprise me at all with a VPN service. Read the fine print on anything you download.

Sep 13, 2019 6:48 AM in response to aigerim144

Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no. To request a subscription refund you will have to contact iTunes Store support:


iTunes Support:

https://www.apple.com/emea/support/itunes/contact.html

or

https://support.apple.com/country-selector/itunes


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Been charged for subscription to a VPN app which I didn’t agreed. I never give them permission for subscription

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