I am now seeing two [2] strange addresses that are not mine

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Level 1

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I am now seeing two [2] strange addresses that are not mine

In iPad MAIL > New Mail > From: I can select a couple of different emails that we use depending on the ocasion; all thru gmail.com. However, I am now seeing two [2] strange addresses that are not mine and I cannot figure out how these strange addresses got there.

They are: r*@my.minbox.email and c*@my.minbox.email

They are not in my Contact list and I don't even know wnere these [@my.minbox.email] is even located. So i do not know how to DELETE them. HELP! Show me where those files are so I can delete these strange email addresses. Thanks, Richard

[Edited by Moderator]]

Posted on Sep 13, 2019 11:06 AM

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Answer 1

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Phil0124

Community+ 2024

Level 10

205,039 points

Sep 14, 2019 10:43 AM in response to rbfrank

You'll need to delete the associated profiles before they can be deleted.

Go to Settings->General->Profiles and delete the profiles for each app there.. Then you should be able to delete the email accounts from Passwords & Accounts.

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Answer 2

Sep 13, 2019 2:26 PM in response to rbfrank

Addresses in the from list come from any accounts setup in Settings->Passwords & Accounts->Accounts.

Apps you download may install profiles that can add email accounts automatically to that list.

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Answer 3

rbfrank Author

Level 1

17 points

Sep 14, 2019 10:12 AM in response to Phil0124

Yes, this is correct, but......... these "strange" accounts have NOT been set up by me. It appears they have been set up after I downloaded a weather app from The Weather Channel and from Weather NOAA.

Both have a note stating:

These settings are installed by the profile "Weather Inbox Alerts"., and "My Accurate Forecast".

I have now DELETED the APPS and on the account tab they still show up as "inactive". The problem is that I don't know how to DELETE these 2 accounts. When I scroll down to see a "delete" tab, there is none. So I don't know where in the iPad to go to delete these settings.

Can you help me on this? Thanks, Richard

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Answer 4

TheLittles

Level 10

195,196 points

Sep 14, 2019 10:51 AM in response to rbfrank

Perhaps you need to reinstall the apps you mention. Then, contact the company and ask why they were added. Then, request that they be removed/disassociated from your gmail account.

Also, contact Google and find out how to remove these, if applicable.

Moreover, I would set up a Two Factor Authentication for Gmail, and then change the Apple ID login credentials (eMail & Password), immediately. For who knows if anything has been hacked.

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