Disappointment on Apple misguiding on water resistance for iPhone X

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Disappointment on Apple misguiding on water resistance for iPhone X

I attended a kayaking event earlier and as I did not feel completely safe to leave my iPhone in the locker, and remembered Apple claiming iPhone X to be water resistance, I bought it with me and ended up getting it splashed during the 20mins kayaking. The phone went on to the endless rebooting session and useless that I had to resort to using an older iPhone. I checked about the water resistance matter on iPhone X and realised that there was fine prints that water leakage would be covered under warranty.

So why the heck to promote any water resistance feature on the ads? Just make it quiet so people would not get misguided and now have to choose between switching to another phone or spending heaps to fix a damage that could be avoiding totally from the start!

iPhone X

Posted on Sep 13, 2019 8:43 PM

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Answer 1

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Johnathan Burger

Level 9

71,113 points

Sep 13, 2019 11:43 PM in response to Chen Lo

You were not misguided by Apple, you just failed to understand what water resistance means and confused the testing standards as use conditions.

No phone manufacturer's warranty covers water damage on water resistant devices.

If you foolishly exposed your device to water, it's totally your fault if you destroyed it.

https://support.apple.com/en-us/HT207043#targetText=Learn%20about%20splash%2C%20water%2C%20and,your%20iPhone%20gets%20wet%20accidentally.&targetText=iPhone%20XS%20and%20iPhone%20XS,meters%20up%20to%2030%20minutes).

To prevent liquid damage, avoid these:

Swimming or bathing with your iPhone
Exposing your iPhone to pressurized water or high velocity water, such as when showering, water skiing, wake boarding, surfing, jet skiing, and so on
Using your iPhone in a sauna or steam room
Intentionally submerging your iPhone in water
Operating your iPhone outside the suggested temperature ranges or in extremely humid conditions
Dropping your iPhone or subjecting it to other impacts
Disassembling your iPhone, including removing screws

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Answer 2

y_p_w

Level 6

17,768 points

Sep 13, 2019 9:05 PM in response to Chen Lo

It's meant as a "just in case" feature. I certainly wouldn't rely on it as the adhesives used for sealing will inevitably degrade with age.

The warranty terms are basically the same as any other device claiming IP protection.

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Answer 3

Chen Lo Author

Level 1

5 points

Sep 13, 2019 9:42 PM in response to y_p_w

Yes, but might as well don't promote that it is water resistance, someone who's less professional to what legal implication IP67 means would get misguided. I could have just troubled a friend to hold it.

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Answer 4

Chen Lo Author

Level 1

5 points

Sep 15, 2019 10:02 PM in response to Johnathan Burger

You don't need to be thorny.

I am just a general guy in non-Tech field who happens to like Apple products and used them for >10 years.

My intention was never to actively wet the iPhone, it was an accident. One of the reasons I invested in an iPhone X was believing in its promotion for water resistance as I do a lot of outdoor activities. Had Apple not promote it as IP67, I would treated it as fragile and non-water resistant as the previous versions, and in the case simply make an alternative decision to trouble my friend to hold it for time I was kayaking.

Apple advertised iPhone X as IP67, the water resistance rating, means the iPhone X can withstand immersion in water up to one meter (3.3 feet) for 30 minutes.

What I do find interesting is - why Apple promote it as IP67, yet hid under fine prints that the warranty will not get applied in event of water leakage? Just go quietly and I would still treat it as the precious fragile item (and definitely not a Nokia).

"Confused the testing standards as use conditions"?? - So you meant Apple promoted that they passed a test, but that gold standard does not apply to all iPhone X? If this is the case, should we still take things Apple said seriously? Or just "buy at your own risk"?

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Disappointment on Apple misguiding on water resistance for iPhone X

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