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Does anyone know why my user picture is blurry on login but not when the screen is locked?

I've changed my user profile picture on my MacBook to a picture which is 1920x1080 and cropped it so it fits into the frame. When I lock my MacBook the user picture is fine, however when I login into my MacBook after it's been turned off the user picture is blurry. I've already seen a question like this but it was just with the login screen, they didn't say about when the screen was locked and it's a 7 year old question, so I thought it may have changed since then, any help would be appreciated.


(Should I make the photo a .tif or try to change the resolution to icon size?)

MacBook Pro with Touch Bar

Posted on Sep 14, 2019 7:29 AM

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8 replies

Sep 15, 2019 2:07 PM in response to Henwi_

Hello, Henwi_.


Welcome to Apple Support Communities.


From what I'm understanding, your user photo becomes blurry after turning on your Mac to login. I may be able to help and also, your troubleshooting step is a good start to help narrow down the issue. I would check this article out: Change a user’s picture on Mac


Try one of these steps that are listed:


Use a picture included with macOS: Click Defaults, then select a picture.


Take your picture using your Mac: Click Camera; when you’re ready, click Take Photo.


Use a picture from the Photos app: Click Photos. To see specific photos from a time, place, or album, click a disclosure triangle below photos, then select a group of photos. Select a picture, then click Next.


Use a picture from the Photo Booth app: Click Photo Booth to see pictures you’ve taken using your Mac and the Photo Booth app. Select a picture, then click Next.


If these work and you don't experience the issue, then it would be the photo.


I would also see if this happens with a test user account along with resetting the NVRAM:


How to test an issue in another user account on your Mac


Reset NVRAM or PRAM on your Mac


Let me know how it goes.


Cheers!


Sep 22, 2019 2:22 PM in response to Henwi_

Hello, Henwi_.


Thanks for getting back to us. The next step you can try is reinstalling macOS. This step won't erase any data and can help narrow down the issue. Prior to any steps, you should always make sure to have your data backed up: Back up your Mac


Then you can follow these steps to reinstall macOS: Reinstall macOS


Try this and keep us updated.


Have a good one!

Sep 20, 2019 10:06 AM in response to Matthew.S81

Hi Matthew,


Thanks for replying, I changed the the picture back to a default one provided by apple and it was still blurry, (I changed it to the penguin one) I then did this on a test account and it made no difference at all, the pictures are fine if I Sign out/lock the screen then enter my password to log back in. However, if the macbook is turned off by either shut down/restart this is when the picture becomes blurry. I reset the NVRAM like you said and nothing has changed, I tried the football default picture and the zebra, both are still blurry after start up.


Thanks, Henry

Oct 2, 2019 11:32 AM in response to Henwi_

Here are the photos, it's kind of hard to tell when taking a picture of the screen on the phone but as you can probably tell the darker one is the blurry one (after just being powered up) and the lighter one is when the laptop has been to sleep or genuinely on the lock screen.

https://gyazo.com/4ffbd2fc80789a64b646b3098e9e5cf2

https://gyazo.com/285f3b8a4accad9e23a0453d3c12ff61

Does anyone know why my user picture is blurry on login but not when the screen is locked?

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