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iMac Missing Password

I purchased an iMac at an auction and the original administrator login name is noted in the login screen but the auction house didn't get the users password so that the user information could be erased. How do I gain access to the computer?

Posted on Sep 14, 2019 9:34 AM

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Posted on Sep 14, 2019 9:40 AM

If the administrator password that you were provided did not work, you can reset it. Please take a look at the last section in the following article:


If your goal is to eventually "wipe clean" this device and set it up "as new," then the following would be helpful as well, even if you plan on keeping it for yourself:

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Question marked as Best reply

Sep 14, 2019 9:40 AM in response to eConsult1241

If the administrator password that you were provided did not work, you can reset it. Please take a look at the last section in the following article:


If your goal is to eventually "wipe clean" this device and set it up "as new," then the following would be helpful as well, even if you plan on keeping it for yourself:

iMac Missing Password

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