mac cleanup pro

how do i remove it


Posted on Sep 14, 2019 1:04 PM

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Question marked as Top-ranking reply

Posted on Sep 14, 2019 5:12 PM

You inadvertently installed adware. You do not need to download or install anything to fix it.


Navigate to the following folder, and post its contents in a screenshot.


~/Library/LaunchAgents


To open that folder, copy the entire line above and paste it in the Finder's Go menu > Go to Folder... field. Make it look like this:





Take a screenshot showing all that folder's contents, and post it in a reply. To take a screenshot read the Appendix in the following User Tip: Writing an effective Apple Support Communities question.


Usually, there is nothing in that folder so don't be surprised to find it empty. The reason for starting with that folder is to eliminate other potential causes before proceeding with steps that will identify and eradicate whatever is affecting that Mac.


There will be additional instructions to follow and this is just the first step.


For a description of how this may have occurred, how to avoid it in the future, and for Apple's recommended actions read How to install adware.


Review your Gatekeeper settings: OS X : About Gatekeeper - Apple Support. Gatekeeper is designed to help prevent you from inadvertently installing garbage software.'


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If you want to "read ahead" the complete procedure from start to finish is explained in the following Discussion: How do I get rid of Mac Cleanup Pro - Apple Community

2 replies
Question marked as Top-ranking reply

Sep 14, 2019 5:12 PM in response to iccirlr

You inadvertently installed adware. You do not need to download or install anything to fix it.


Navigate to the following folder, and post its contents in a screenshot.


~/Library/LaunchAgents


To open that folder, copy the entire line above and paste it in the Finder's Go menu > Go to Folder... field. Make it look like this:





Take a screenshot showing all that folder's contents, and post it in a reply. To take a screenshot read the Appendix in the following User Tip: Writing an effective Apple Support Communities question.


Usually, there is nothing in that folder so don't be surprised to find it empty. The reason for starting with that folder is to eliminate other potential causes before proceeding with steps that will identify and eradicate whatever is affecting that Mac.


There will be additional instructions to follow and this is just the first step.


For a description of how this may have occurred, how to avoid it in the future, and for Apple's recommended actions read How to install adware.


Review your Gatekeeper settings: OS X : About Gatekeeper - Apple Support. Gatekeeper is designed to help prevent you from inadvertently installing garbage software.'


---


If you want to "read ahead" the complete procedure from start to finish is explained in the following Discussion: How do I get rid of Mac Cleanup Pro - Apple Community

Sep 14, 2019 3:06 PM in response to iccirlr

Most directions to remove it include more SW you don't want, between these2 good ones we or you can accomplish removal...


EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.

http://www.etresoft.com/etrecheck


Pastebin is a good place to paste the whole report...

https://pastebin.com/


Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck.

There is also Malwarebytes...

https://www.malwarebytes.com/mac/


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

mac cleanup pro

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