Apps keeps asking for iCloud password

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Level 1

10 points

Apps keeps asking for iCloud password

Hi, my iPhone keeps asking for password of the iCloud account the first time I open an app. After a restart or when the application updates or closes itself, it asks again for the password.

This has started the moment I changed my Apple ID password and I switched the main e-mail of my Apple ID (I have many emails registered in the same apple id account).

I had ****@outlook.com now I have switched the main mail to *****@icloud.com

I already updated the iPhone and logged out of the iCloud. In fact I did a full reset of the iPhone without using a backup, and I logged to my iCloud id with the 'new' credentials.

(So maybe iOS think the apps are 'purchased' with another account? In fact if I download ('purchase') a free app on the store, doesn't seem to ask the password when I open it. Are they stored in the plist file or something similar, and how to change it? )

iPhone SE

Posted on Sep 15, 2019 3:57 AM

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Answer 1

Best reply

theMaximus Author

Level 1

10 points

Sep 26, 2019 1:54 AM in response to theMaximus

Update to iOS 13 solved the problem.

Also contacted the support before the update, but without success.

Still a weird bug, I might try to do the same things to see what happens when iOS 13.1 is released.

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Answer 2

Eric Root

Level 10

684,027 points

Sep 15, 2019 6:13 AM in response to theMaximus

If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. If you find apps not purchased with the current ID, those purchases are tied to the other ID and can't be transferred. You can only delete them and download them again using your current ID.

Purchase History Review

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Answer 3

Eric Root

Level 10

684,027 points

Sep 15, 2019 10:35 AM in response to theMaximus

Try a forced restart.

Reset Device

If necessary

Hard reset

Do a backup and try a factory reset. Then restore from your backup.

Restore to Factory setting

Backup - Restore your device from an iCloud or iTunes backup

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Answer 4

theMaximus Author

Level 1

10 points

Sep 15, 2019 9:13 AM in response to Eric Root

Thanks, I followed your advice, I'll let you know if I keep having problems in the next days, since it wasn't happening 100% of the times but still pretty annoying.

UPDATE: It is still happening. For example now it's happening with the "Shortcut" (Workflow) app. If I don't write the password, the app will close.

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Answer 5

theMaximus Author

Level 1

10 points

Sep 15, 2019 9:24 AM in response to Eric Root

After a couple of restarts, it keeps asking for the password in every app (not for Apple apps like Reminders or Notes) I open. But since I write the password in anyone of these, the others will open without asking for it.

I noticed the Today widget will show "Unable to load" for any app. After the login as I described, it will work normally for all.

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Answer 6

theMaximus Author

Level 1

10 points

Sep 19, 2019 11:12 AM in response to Eric Root

That didn’t solve the issue. Very annoying.

Also recent applications that keeps running in background and most used seems to keep “logged in”, instead apps that I don’t open in a certain amount of time, say 5-6 hours, they all ask for enter the password. Fortunately push notifications works for them. If wasn’t for that I would’ve probably change apple account.

After something like 30 minutes, the apps automatically works again. No password required.

Why that happens and what is the solution of this bug?

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Answer 7

Eric Root

Level 10

684,027 points

Sep 15, 2019 8:18 AM in response to theMaximus

You are welcome. Since changing your Apple ID, have you logged out of the App Store/iTunes and then signed back in?

What to do after you change your Apple ID or password - Apple Support

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Answer 8

Eric Root

Level 10

684,027 points

Sep 19, 2019 12:59 PM in response to theMaximus

If you did a full factory reset, I don't know what else to suggest. Try Apple Support.

Apple Support Contact

Work through the screens to get an email or chat option.

Apple Support by e-mail or chat

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Answer 9

theMaximus Author

Level 1

10 points

Sep 15, 2019 8:07 AM in response to Eric Root

Thanks for your answer.

Yes, the apps/purchases are all still there as in the years it's the only Apple ID I ever used. In the App Store they have the little cloud icon for downloading them.

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