FaceTime and messages not working with my mac and iPhone, even on other devices in office or friends with my appleId

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Level 1

10 points

FaceTime and messages not working with my mac and iPhone, even on other devices in office or friends with my appleId

FaceTime and messages not working with my mac and iPhone, even on other devices in office or friends with my appleId.

I did a lot of workaround but still to working. After any of methods apply, FaceTime and Messages working for 1-3 seconds and than just signing out. When trying to sign in - An error occurred during facetime activation or messages. What i supposed to do? I reset NVRAM and other caches files doses times....

Posted on Sep 15, 2019 5:57 AM

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Answer 1

Eric Root

Level 10

684,045 points

Sep 15, 2019 7:41 AM in response to eduardgeorg

Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.

You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.

There is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat

Apple Support using Twitter

Or fill out and submit this form.

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Answer 2

eduardgeorg Author

Level 1

10 points

Sep 15, 2019 11:07 AM in response to Eric Root

Have someone else attempt to sign in using their Apple ID

Yes, I create another Apple ID, and have the same problem. I transfer user data since Mac Os X 10.5.6 using Use Migration Assistant. And Tried everything, even reset iCloud Keychain, but no luck. The first signs of iCloud “This Mac cannot connect to iCloud because of a problem with <email address>” come up with update from Mountain Lion to El Capitan, and after update to (full reinstall) Sierra the Safari tabs synch stop working, and the messages, FaceTime cannot sign any of account. But Chrome synch and google services works fine, so this cannot be firewall or something similar.

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Answer 3

Eric Root

Level 10

684,045 points

Sep 15, 2019 11:11 AM in response to eduardgeorg

You still might want to contact Apple ID Support to see if they can help.

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FaceTime and messages not working with my mac and iPhone, even on other devices in office or friends with my appleId

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