I received a virus message

I have a MacBook Air 2018 addition plus its new I just bought it last month. how can I know if the message that I get from the browser is not fake? yesterday I downloaded an app from safari called "Top result" and I also was trying to watch online movie in a website while I was clicking on the play button the video wasn't playing and I received a message said my MacBook is effected by viruses !!! and its the second time I get this message .. I have no I idea if its from the app or the movie website! ... unfortunately I didn't get the chance to screenshot the message.

MacBook Air

Posted on Sep 15, 2019 10:35 AM

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Posted on Sep 15, 2019 10:38 AM

It's a scam. There are no known viruses for Mac OS. You may however have another form of malware. Only download from Mac AppStore or trusted developers.


Download and run Malwarebytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

2 replies

Sep 15, 2019 10:38 AM in response to Reemala

The message is a scam. An outside source can't scan your computer and tell if you have a virus.


Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items.  Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. 


Go to Safari Preferences/Extensions and turn all extensions off. Quit/reopen Safari and test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.


You may  have adware/malware installed. Try downloading this program which was written by Thomas R, a long time poster. The program will search for malware/adware. The program will do the work for you which makes it easy. It may be necessary to run more than one scan. After running the scans, restart the computer.


Malwarebytes Anti-Malware for Mac      10.10 and later


Malwarebytes uninstall

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I received a virus message

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