I recently bought a MacBook Pro and it keeps shutting down even though it has battery and it only turns back on if I plug it in what should I do?
Then I'd guess it to be a hardware issue; you can start a support request by going to the contact support link in the upper right corner and start a hardware issue case or take it to your nearest Apple store for an assessment. If you just bought it, you are covered under the warranty.
Then I'd guess it to be a hardware issue; you can start a support request by going to the contact support link in the upper right corner and start a hardware issue case or take it to your nearest Apple store for an assessment. If you just bought it, you are covered under the warranty.
It appears they may be shipping these new computers with special settings that run them for a while to burn-in at the factory, then shut down at about half-battery -- perfect for shipping safely by air.
But NOT perfect for trouble-free operation once in your hands.
You need to plug it in and let it charge all night, then do an SMC reset after it has charged up completely.
How to reset the System Management Controller (SMC) on your Mac - Apple Support
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Plug it in and let it charge all night. It will NEVER over-charge.
Then do an SMC Reset, following the correct procedure religiously, including the use of keys on the specified side of the keyboard. The keys with the same labels on the other side are not "wired in" and will not do the job.
How to reset the System Management Controller (SMC) on your Mac - Apple Support
There is no penalty for doing the reset procedure multiple times.
After 5 days on searching on the internet about my MacBook keeps shutting down I find the solution even when I spoked to Apple support they couldn't find the solution just go to Apple store and they have to diagnose you Macbook, so I opened the back cover and unplug the battery slot and connect the power charger to do SMC "option+control+Shift and power bottom" release it after 10 Second you gonna see the Orange light turn to Green and Orange back unplug the power cable and plug the battery slot and you should good to go and now my MacBook working fine thank God hope gonna work with u.
Is it fully charged (or what is the percentage remaining)?
it has 68 percent
The problem is this is my second time getting a new computer because it happened to my first and I exchange it for a new one and it’s happening again
So, it is somewhat unlikely that two batteries do the same thing; can you explain what is happening - how long do you use it on battery? Exactly what is the workflow.
I barely use it for an hour until it shuts down on its own
Do you think by leaving it charging my overnight it will help
Follow Grant's suggestion to see if that will help.
Yes I have the same problem too I just bought mine this Sunday
You should leave it charging over night or like 5 hours that’s what I did and it work and I didn’t have to go back to the Apple store to trade it.
I recently bought a MacBook Pro and it keeps shutting down even though it has battery and it only turns back on if I plug it in what should I do?
