Accidental damage

I have just bought it 3 weeks ago. But I accidentally damage it. Can I make an exchange for that or not?

Mac Pro

Posted on Sep 15, 2019 9:00 PM

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Question marked as Top-ranking reply

Posted on Sep 15, 2019 9:26 PM

Accidental damage is not covered by your regular warranty; if you purchased Applecare +, accidental damage will be covered with a service charge.


And no, you cannot exchange it - it can be fixed with Applecare +. Or, you can pay to have it fixed.

2 replies

Sep 15, 2019 9:13 PM in response to Cindy8597

Hi,

As far as I know, if you are still under AppleCare, AppleCare+, or the 1 year manufacturer's warranty and you have a broken screen AND another issue that is covered under warrantyApple will actually replace your device for free — IF the other issue is not in any way connected to the screen break.

Try to contact Apple support.

https://support.apple.com/en-us/HT201232


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Accidental damage

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