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my refurbished phone is faulty

My iPhone X had a cracked front screen and back so got a refurbished from the Genius Bar to replace it however the refurbished one keeps freezing after 1 month and a half. Will apple sort this out for me?

iPhone X

Posted on Sep 16, 2019 12:00 PM

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Posted on Sep 16, 2019 12:17 PM

Take it back to Apple. About your support coverage and service options - https://support.apple.com/en-us/HT202696


http://www.apple.com/legal/warranty/products/iphone-english.html


If I remember correctly, if this happened during the original warranty period the device is warrantied for the duration of the normal warranty period. If it happened later the warranty is for 90 days after the repair was performed if that is longer than the end of the normal warranty.

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Question marked as Best reply

Sep 16, 2019 12:17 PM in response to Livkacar

Take it back to Apple. About your support coverage and service options - https://support.apple.com/en-us/HT202696


http://www.apple.com/legal/warranty/products/iphone-english.html


If I remember correctly, if this happened during the original warranty period the device is warrantied for the duration of the normal warranty period. If it happened later the warranty is for 90 days after the repair was performed if that is longer than the end of the normal warranty.

my refurbished phone is faulty

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