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iMac freezing up

My cursor freezes up after the computer has set idle for a few minutes and I have to reboot to get it operational again. I tried another mouse, thinking it was a mouse problem, same result. When the computer freezes the keyboard appears to be non-operational as well.

iMac Line (2012 and Later)

Posted on Sep 16, 2019 3:40 PM

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4 replies

Sep 16, 2019 4:41 PM in response to Dr-Phil

A Mac that becomes permanently unresponsive in "Safe Mode" usually implies a hardware fault: Contact Support to have it thoroughly evaluated. A faulty BT module is certainly possible.


Although it doesn't usually help, you might try reinstalling macOS, or just the most recent update.


Try the latter first: Download macOS Mojave 10.14.6 Combo Update


If that doesn't work: Reinstall macOS - Apple Support

Back up your Mac as a matter of course. To learn how to use Time Machine please read Back up your files with Time Machine on Mac.

iMac freezing up

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