My phone will not update
Can anyone help me figure out how to update my phone. Verizon was not very helpful she tried to do a “soft” reset but she couldn’t even do that right then she told me to go home and connect it to iTunes it would reset itself. It will not. It is slowing down my phone severely. I attached a photo of what my screen says I’ve done a backup on my phone did the soft reset even took it to a cell fix store and he said it would not connect so how do I fix this