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My phone will not update

Can anyone help me figure out how to update my phone. Verizon was not very helpful she tried to do a “soft” reset but she couldn’t even do that right then she told me to go home and connect it to iTunes it would reset itself. It will not. It is slowing down my phone severely. I attached a photo of what my screen says I’ve done a backup on my phone did the soft reset even took it to a cell fix store and he said it would not connect so how do I fix this

Posted on Sep 17, 2019 12:08 AM

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Posted on Sep 17, 2019 7:43 AM

Part of the problem may be that your phone is trying to update to iOS 12.1.2 and the latest version is 12.4.1. Go to Settings > General > iPhone Storage then wait for the apps to populate below. Find the iOS update and delete it. After that you'll want to try updating again. If you continue to have problems then try updating through iTunes instead.

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Question marked as Top-ranking reply

Sep 17, 2019 7:43 AM in response to britney41

Part of the problem may be that your phone is trying to update to iOS 12.1.2 and the latest version is 12.4.1. Go to Settings > General > iPhone Storage then wait for the apps to populate below. Find the iOS update and delete it. After that you'll want to try updating again. If you continue to have problems then try updating through iTunes instead.

My phone will not update

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