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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Can anyone help me figure out how to update my phone. Verizon was not very helpful she tried to do a “soft” reset but she couldn’t even do that right then she told me to go home and connect it to iTunes it would reset itself. It will not. It is slowing down my phone severely. I attached a photo of what my screen says I’ve done a backup on my phone did the soft reset even took it to a cell fix store and he said it would not connect so how do I fix this
Part of the problem may be that your phone is trying to update to iOS 12.1.2 and the latest version is 12.4.1. Go to Settings > General > iPhone Storage then wait for the apps to populate below. Find the iOS update and delete it. After that you'll want to try updating again. If you continue to have problems then try updating through iTunes instead.
Part of the problem may be that your phone is trying to update to iOS 12.1.2 and the latest version is 12.4.1. Go to Settings > General > iPhone Storage then wait for the apps to populate below. Find the iOS update and delete it. After that you'll want to try updating again. If you continue to have problems then try updating through iTunes instead.
Oh thank you so much! I will try that!
My phone will not update
