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Two Factor Authentication Cannot be Turn Off (Greyed out)

I need to turn off two factor authorization on my son's iphone (he's a family member on my icloud account). I've followed the instructions to disable and I get to the required screen. It clearly says the the Two Factor Authentication is "On", but there is no button/method to turn is "Off". It's literally greyed out (see below). How do I turn this off?


iPhone XR

Posted on Sep 17, 2019 4:36 AM

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Question marked as Top-ranking reply

Posted on Sep 17, 2019 5:00 AM

If it has been turned on for more than two weeks, or if it was already on on a new device, it cannot be turned off.


If you turned it on less than two weeks ago you need to use the link in the email you received when you turned it on in order to turn it off.

2 replies

Two Factor Authentication Cannot be Turn Off (Greyed out)

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