iphone 6s wont power on

I have an iphone 6s. Last week (Wednesday 9/12/19) it refused to charge. Got stuck on the screen with the battery. I did a hard reset. No better. I connected it to iTunes and did a hard reset. iTunes offered to restore and update. iTunes started the process and managed to do the restore to factory settings. iTunes started the update. About 15 minutes in, iTunes tells me "the phone cannot be found." This process was repeated many, many, many times. After two days of playing with this process, success. The phone had the apple logo and was charged to 100% on Saturday 9/14/19.

In the meantime, I went to ATT and bought an iphone 7 because I needed a phone, and figured the 7 can go to my teenager once I resolve the 6s issue.

Yesterday I took the phones to the ATT store, transferred my number back to the 6s, got my teenager set up on the 7. Phones came home and worked great. At bedtime, my 6s was plugged in, charging, showed 78% of battery power. By 5:15 am it was dead even though it was plugged in (my alarm didn't go off!)

I'm back to stuck on the battery screen. I've tried the reset again (power + home button) and can't even get the apple logo to appear after holding them for up to a minute. I've connected it to iTunes on two different computers and iTunes won't recognize it. I've connected it to iTunes and attempted the reset (power + home button) and the DFU (home button until iTunes recognizes the device). iTunes won't recognize it.

I've cleaned the charging port, tried different cables, different outlets, apple-only cords and chargers, iTunes resets, everything I can think of.

I believe this is a software issue since I had it up and running just fine yesterday. Is there a way to force a software update if I can't get iTunes to recognize it?

iPhone 6s

Posted on Sep 17, 2019 9:04 AM

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Sep 18, 2019 6:02 AM in response to jrkirkesq

Hi jrkirkesq,


Thanks for the post. If I understand correctly, you've been having some issues with an iPhone and you're currently not seeing anything but the battery icon on your screen; is that correct?


Regarding connecting to iTunes, have you tried recovery mode? For recovery mode, you'd use these specific steps, from the article titled If your iPhone, iPad, or iPod touch won't turn on or is frozen:


"iPad with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold the Side (or Top) button until the power-off slider appears. Drag the slider to turn off your device. Connect your device to your computer while holding the Home button. Keep holding the Home button until you see the recovery-mode screen."


Depending on the results, this might be useful as well: If iTunes doesn't recognize your iPhone, iPad, or iPod


If you've tried those steps and you're not able to put the device into recovery mode, that's when I recommend that you Contact Apple Support. I hope these troubleshooting steps help you resolve the issue!


Take care.

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iphone 6s wont power on

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