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Iphone 7+ stuck in boot up(with apple logo). Won't hard reset, PC wont recognise phone is connected.

I'm failry savy with smart phones and had problems with every apple i've ever had, so no stranger to a problem ot two. Howver I woke up this morning an hour late for work after putting my phone on charge before bed last night. I woke up to the apple logo on the screen, obviously no alarm went off...

Phone is stuck on its boot up screen. Followed the usual steps of trying to hard reset with the logo briefly dissapearing and re-appearing as if to start up- but goes nowhere.

I have the lastest version of itunes on my pc howver its been about two years since last reconecting my phone to it i think if ever. I figured I would try to backup to a restore version once connected to Itunes, but I can't find any hint of a phone symbol or option on Itunes anywhwere even after following a youtube tutorial. The computer wont seem to find the Iphone- mabey as its stuck in start up?

Next step was to run the battery dry to see if it helps a re-boot> last ditch attempt?

Any help would be appreciated. I live on a remote island so closest apple store is hundreds of miles away even if it were open just now so not an option.

I've looked through my computer devices when the is phone plugged in, and I found an iphone, but beleive it to be a old one- also says there is troubleshooting issues with it with no sucess trying to download the drivers for it.

Thank you for any help.

Sean

iPhone 7 Plus, iOS 13

Posted on May 15, 2020 1:04 PM

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Question marked as Best reply

Posted on May 16, 2020 8:54 AM

Force restart iPhone - Apple Support ⬇︎⬇︎TRY THIS AGAIN and if force restart does not work...try putting it in Recovery Mode...


Press and hold both the volume down button and the Sleep/Wake button.

When the Apple logo appears, release both buttons.

Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.


If that does not work try to put your phone in Recovery Mode...⬇︎⬇︎ full instructions in the link above...⬆︎⬆︎


Short instructions...⬇︎⬇︎


Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.


Press and hold the Top (or Side) and Volume Down buttons at the same time. Keep holding them until you see the recovery mode screen.


It may take a few tries to get into Recovery Mode but when you do then the phone will be recognized...


iPhone 7 Repair Program for "No Service" Issues - Apple Support...this may apply to your phone...


Above does not help call, Apple#'s...Contact Apple for support and service - Apple Support


Similar questions

1 reply
Question marked as Best reply

May 16, 2020 8:54 AM in response to SeanBuck8787

Force restart iPhone - Apple Support ⬇︎⬇︎TRY THIS AGAIN and if force restart does not work...try putting it in Recovery Mode...


Press and hold both the volume down button and the Sleep/Wake button.

When the Apple logo appears, release both buttons.

Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.


If that does not work try to put your phone in Recovery Mode...⬇︎⬇︎ full instructions in the link above...⬆︎⬆︎


Short instructions...⬇︎⬇︎


Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.


Press and hold the Top (or Side) and Volume Down buttons at the same time. Keep holding them until you see the recovery mode screen.


It may take a few tries to get into Recovery Mode but when you do then the phone will be recognized...


iPhone 7 Repair Program for "No Service" Issues - Apple Support...this may apply to your phone...


Above does not help call, Apple#'s...Contact Apple for support and service - Apple Support


Iphone 7+ stuck in boot up(with apple logo). Won't hard reset, PC wont recognise phone is connected.

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