You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Reislamarer Author

Level 1

4 points

Stuck on Apple logo, can't locate device on computer

Hi guys,

I've got a problem combo on iPhone 7 iOS 13.3.

Can't pass through 2nd point of "If your device turns on but gets stuck during start up" (https://support.apple.com/en-us/HT201412) because of "computer doesn't recognize your iPhone" (https://support.apple.com/en-us/HT204095), which is not up to date and seems to have no working solution...

With new iTunes for Windows there is no Mobile Device Support Services and access to usbaapl64.inf. Tried to use older iTunes versions with that stuff - doesn't work either (can't install coz some file incompatibility).

Ofc apple has got no support, only some mongolian phone numbers xD

Any ideas?

iPhone 7

Posted on Sep 9, 2020 3:16 PM

Top-ranking reply

Reislamarer Author

Level 1

4 points

Posted on Sep 11, 2020 4:53 AM

Solved by discharged more than Apple says is 0%. After complete death it's able to run in a safe mode and restore system. Still - Apple's support sucks as much as products.

View in context

Stuck on Apple logo, can't locate device on computer

Similar questions