2019 Macbook Pro crashing with iBridge2,3

My brand new macbook pro 2019 model constantly crashing with same BridgeOS error. Unbelievably bad for a real expensive laptop :(


{"caused_by":"unknown","macos_version":"Mac OS X 10.14.6 (18G95)","os_version":"Bridge OS 3.6 (16P6571)","macos_system_state":"running","incident_id":"868E61BA-2302-4DE3-8A70-CE33989D6AD0","timestamp":"2019-09-17 20:10:49.87 +0000","bug_type":"210"}
{
  "build" : "Bridge OS 3.6 (16P6571)",
  "product" : "iBridge2,3",
  "kernel" : "Darwin Kernel Version 18.7.0: Tue Aug 20 15:27:14 PDT 2019; root:xnu-4903.271.2~1\/RELEASE_ARM64_T8010",
  "incident" : "868E61BA-2302-4DE3-8A70-CE33989D6AD0",
  "crashReporterKey" : "c0dec0dec0dec0dec0dec0dec0dec0dec0de0001",
  "date" : "2019-09-17 20:10:49.72 +0000",
  "panicString" : "panic(cpu 0 caller 0xfffffff023a65bec): \"void AppleEmbeddedPCIeUpLinkMgmt::_linkInterruptAction(IOInterruptEventSource *, int): \" \"A link timeout has been seen after 100000 microseconds and 49999 iterations.\"@\/BuildRoot\/Library\/Caches\/com.apple.xbs\/Sources\/AppleEmbeddedPCIeUpLinkMgmt\/AppleEmbeddedPCIeUpLinkMgmt-76.260.2\/AppleEmbeddedPCIeUpLinkMgmt.cpp:3982\nDebugger message: panic\nMemory ID: 0xff\nOS version: 16P6571\nmacOS version: 18G95\nKernel version: Darwin Kernel Version 18.7.0: Tue Aug 20 15:27:14 PDT 2019; root:xnu-4903.271.2~1\/RELEASE_ARM64_T8010\nKernelCache UUID: 885977DF2F52326CF4784472A3CF2590\nKernel UUID: DE3F494A-B901-34B4-9504-6454BC772145\niBoot version: iBoot-4513.270.14\nsecure boot?: YES\nx86 EFI Boot State: 0x16\nx86 System State: 0x0\nx86 Power State: 0x0\nx86 Shutdown Cause: 0xec\nx86 Previous Power Transitions: 0x70707060400\nPCIeUp link state: 0x1611\nPaniclog version: 13\nKernel slide:     0x000000001d35c000\nKernel text base: 0xfffffff024360000\nmach_absolute_time: 0x1b0493018\nEpoch Time:        sec       usec\n  Boot    : 0x5d813c82 0x0004c110\n  Sleep   : 0x00000000 0x00000000\n  Wake    : 0x00000000 0x00000000\n  Calendar: 0x5d813dab 0x000a272c\n\nPanicked task 0xffffffe00016a1c0: 8182 pages, 207 threads: pid 0: kernel_task\nPanicked thread: 0xffffffe0005333e0, backtrace: 0xffffffe015e2b590, tid: 280\n\t\t  lr: 0xfffffff02446e2a4  fp: 0xffffffe015e2b620\n\t\t  lr: 0xfffffff02455b5a4  fp: 0xffffffe015e2b760\n\t\t  lr: 0xfffffff024439610  fp: 0xffffffe015e2b770\n\t\t  lr: 0xfffffff02446d848  fp: 0xffffffe015e2bae0\n\t\t  lr: 0xfffffff02446dbc0  fp: 0xffffffe015e2bb20\n\t\t  lr: 0xfffffff02446da14  fp: 0xffffffe015e2bb40\n\t\t  lr: 0xfffffff023a65bec  fp: 0xffffffe015e2bbd0\n\t\t  lr: 0xfffffff0248f5fac  fp: 0xffffffe015e2bc10\n\t\t  lr: 0xfffffff0248f4ac0  fp: 0xffffffe015e2bc50\n\t\t  lr: 0xfffffff0248f4334  fp: 0xffffffe015e2bc90\n\t\t  lr: 0xfffffff024444614  fp: 0x0000000000000000\n\n",
  "panicFlags" : "0x2",
  "otherString" : "\n** Stackshot Succeeded ** Bytes Traced 108128 **\n",
  "macOSPanicFlags" : "0x0",
  "macOSPanicString" : "BAD MAGIC! (flag set in iBoot panic header), no macOS panic log available",

MacBook

Posted on Sep 17, 2019 5:25 PM

Reply

Similar questions

1 reply

Sep 18, 2019 9:20 AM in response to narayanan_h

Hello narayanan_h,


Thank you for using Apple Support Communities! I understand that your MacBook Pro restarts unexpectedly with a bridgeOS error. It's important that your new Mac work as expected. I would be happy to help point you towards a resolution.


Check out the following support article, which provides some troubleshooting steps to try for this behavior:


If your Mac restarted because of a problem - Apple Support


I also suggest seeing if the behavior occurs if you restart the Mac in safe mode:


Use safe mode to isolate issues with your Mac - Apple Support


If there's no change after trying those steps, consider visiting an Apple Store or Apple Authorized Service Provider for further diagnosis:


Apple - Find Locations


If you plan to visit an Apple Retail Store, make a Genius Bar reservation here:


Genius Bar Reservation and Apple Support Options - Apple


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

2019 Macbook Pro crashing with iBridge2,3

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.