Fraud email about account details

Hello,

Last night I checked my emails and saw that I had an email from “apple” which said that someone had logged into my iCloud account in Kuwait and that I had to click a link and enter my details to secure my account.


I stupidly didn’t realise it was a scam email and began entering a lot of my details such as my iCloud login, address etc, it was only when it asked for all my card details that I realised that the email I received wasn’t genuine and now I’m worried because I had submitted a lot of information before that point. Should I change my details?


Thankyou

Posted on Sep 18, 2019 2:19 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 18, 2019 6:31 AM

If the attempts continue, you might want to consider a name change.


Apple ID has been compromised


 Apple ID Password Change


Note the restrictions in the article.


Apple ID Name Change


 What to do after you change your Apple ID or password - Apple Support     I suggest doing this before you change your Apple ID or password.


 Apple ID -Two-factor authentication


 Two Factor Authentification availability


 Apple ID - Using app-specific passwords


Apple ID - Two Step Verification App Specific Passwords


Apple ID - Two Step Verifications FAQ


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams


Identifying legitimate emails from the iTunes Store

2 replies
Question marked as Top-ranking reply

Sep 18, 2019 6:31 AM in response to lidia289

If the attempts continue, you might want to consider a name change.


Apple ID has been compromised


 Apple ID Password Change


Note the restrictions in the article.


Apple ID Name Change


 What to do after you change your Apple ID or password - Apple Support     I suggest doing this before you change your Apple ID or password.


 Apple ID -Two-factor authentication


 Two Factor Authentification availability


 Apple ID - Using app-specific passwords


Apple ID - Two Step Verification App Specific Passwords


Apple ID - Two Step Verifications FAQ


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams


Identifying legitimate emails from the iTunes Store

Sep 18, 2019 2:25 AM in response to lidia289

If you entered the account's password you should obviously change that if you haven't already done so - and consider enabling two-factor authentication on the account if you haven't already got it enabled. And check any future emails, you might get further phishing emails, not just ones 'from' Apple (if in doubt type in the site's website, don't use links in emails).


And if you still have the email you could forward it to Apple : reportphishing@apple.com , and then delete it.

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Fraud email about account details

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