I am having a problem with subscription.

I thought if I delete the application, I won't be charged with subscription.

Also I didn't mean to resubscribe.

Moreover I didn't receive the functionality that I was promised by the subscription.

Also I was charged two times, and I don't now why.

How I can refund?

iPhone XS Max

Posted on Sep 18, 2019 4:53 AM

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Question marked as Top-ranking reply

Posted on Sep 18, 2019 4:57 AM

Deleting an app only deletes the app, it does not stop a subscription, you have to manually do that - I assume you now done that if you no longer want the subscription.


Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

1 reply
Question marked as Top-ranking reply

Sep 18, 2019 4:57 AM in response to Sashka18

Deleting an app only deletes the app, it does not stop a subscription, you have to manually do that - I assume you now done that if you no longer want the subscription.


Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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I am having a problem with subscription.

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