iOS 13 - “Photos” app problem - shutdown app

Question

Level 1

4 points

iOS 13 - “Photos” app problem - shutdown app

I just updated to iOS 13 and when I am entering the photos application and try to scroll fast and very fast, the application it’s shutting down for no reason. I tried in dark mode and light mode also this and it’s doing the same thing over and over again. Also, I discovered that it happens only in 3 pictures per row and one per row. Also I did restarted twice my iPhone 8 Plus. I filmed everything but I cannot upload a video or I don’t know how..

iPhone 8 Plus

Posted on Sep 19, 2019 1:39 PM

Reply

Answer 1

Top-ranking reply

chris_g1

Community Specialist

Sep 20, 2019 11:36 AM in response to ciprian27

Hi ciprian27,

Thanks for using Apple Support Communities. It sounds like you’re having trouble with the Photos app unexpectedly quitting. I’m happy to help.

To start, I suggest force quitting the app and seeing if the issue persists:

How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support

If that doesn’t help, and the issue only started after updating your software, I suggest reinstalling iOS. While this shouldn’t remove any of your data, I suggest creating a backup first:

How to back up your iPhone, iPad, and iPod touch - Apple Support

To reinstall iOS, you’ll want to refer to the steps in the article below under the section labeled “Put your device in recovery mode and set it up again”:

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Cheers.

Reply

Answer 2

ciprian27 Author

Level 1

4 points

Sep 26, 2019 7:10 AM in response to chris_g1

Thanks a lot for your explanations and your time. The problem was solved a few days later after your message without me doing anything to it. So, thank you very much again!

Reply

iOS 13 - “Photos” app problem - shutdown app

Similar questions