Verification Failed, There was a problem connecting to the server

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Verification Failed, There was a problem connecting to the server

I recently updated my iPhone XS Max. I’m getting pop ups that say I need to sign into iCloud. When I enter my password, it says “Verification Failed, there was a problem connecting to the server”

I have tried every answer I can find online. I have:

turned my phone off & on again

hard reset

fiddled with the “automatic time”

reset my network settings

reset my iCloud password

completely signed out of iCloud

nothing is working, I can’t sign in, and I can’t download apps. Help!

iPhone XS

Posted on Sep 20, 2019 12:19 PM

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Answer 1

sterling r

Community Specialist

Sep 21, 2019 7:00 PM in response to Nemms

Hi Nemms,

Thanks for reaching out in Apple Support Communities. I understand you're seeing a "Verification Failed" error when trying to sign in to iCloud on your recently updated iPhone. I also see that you've taken excellent troubleshooting steps on your own so far. I know how important it is to be able to sign in to iCloud on your devices; I'd like to point you in the right direction. Based on all the great steps you've taken so far, at this point I'd recommend reaching out to Apple for further assistance: Contact Apple Support

Best Regards.

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Verification Failed, There was a problem connecting to the server

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