Set up new iphone
Unable to setup new iphone pro. It's unable to connect during setup. Anyone else having issues getting their phone setup or even taking a backup on old phone??
iPhone XS
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User profile for user:
rose_10
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Community Specialist
Hi there, Plazaam!
Thanks for reaching out to the Apple Support Communities! It sounds like you are having issues setting up your new iPhone and backing up your old iPhone. I want to be sure you are able to transfer your information from the old device to the new one, so let's start by checking out these articles for issues with backing up your device. Please take a look at the article for the method you're using to backup the device:
If your iTunes backup couldn't be completed or you can't restore from a backup
If you can't back up to iCloud or restore from iCloud backup failed
You'll also find this video from Apple Support useful for How to transfer data to a new iPhone from your previous iPhone.
Once you have resolved the issue with backing up, I suggest checking out this article to Set up your iPhone, iPad, or iPod touch. This article will be sure you are following the proper steps to set up the new iPhone. It will also give you links to articles if you are having issues during set up.
Have a wonderful day!