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User profile for user: Danilouise21
Danilouise21 Author
User level: Level 1
4 points

New iPhone set up stuck

New iPhone 11 has been stuck on this screen for over 2 hours now during set up. Is there anyway to move past this?

Posted on Sep 20, 2019 3:45 PM

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1 reply
User profile for user: Joseph_S.
Joseph_S.
User level: Community Specialist

Sep 22, 2019 9:40 AM in response to Danilouise21

Hello Danilouise21,


Thank you for using Apple Support Communities.


I understand that your new iPhone 11 is stalled at the Apple logo screen during the setup process. I would recommend starting with the following support article to start with:


If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly - Apple Support


From that article and your description of your issue, this would appear to be the next article you will need to use:


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


If you continue to have issues, then you will want to use the provided links to contact Apple Support for additional assistance.


Best regards.

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New iPhone set up stuck

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